Last updated: 16 September 2026
This Privacy Policy explains how Kitek Pty Ltd (Kitek, we, us or our) handles personal information when you visit kitek.com.au, contact us or work with us.
Personal information we collect
Depending on how you interact with Kitek, we may collect:
- your name, email address, telephone number and organisation;
- the information you include in an enquiry, support request or project discussion;
- business contact, billing and project information when we provide services; and
- technical website information such as IP address, browser and device details, pages visited, referring pages and approximate location.
Please do not include passwords, production credentials or sensitive personal information in the website enquiry form.
How we collect information
We usually collect information directly from you when you submit a form, email or call us, meet with us or engage Kitek to provide services. Our website hosting, security logs and analytics tools may also collect technical information automatically.
How we use personal information
We use personal information to:
- respond to enquiries and arrange software consultations;
- scope, deliver, support and improve our services;
- manage client, supplier and business relationships;
- operate, secure and improve our website and systems; and
- meet legal, accounting and regulatory obligations.
We do not sell personal information.
Cookies and website analytics
Our website uses essential browser storage and Google Analytics to understand broad website usage, such as which pages are visited and how visitors arrive. Google Analytics may use cookies or similar technologies. You can limit cookies through your browser settings, although some website functions may then work differently.
Who we may share information with
We may share relevant personal information with Kitek personnel and contractors, professional advisers, and service providers that support hosting, email, analytics, security, accounting or project delivery. We may also disclose information when required or authorised by law, or when reasonably necessary to protect people, Kitek or our systems.
Overseas service providers
Some technology providers may store or process information outside Australia, including in the United States and other locations where their infrastructure or support teams operate. Where relevant, we take reasonable steps to use reputable providers and appropriate contractual, access and security controls.
Security and retention
We use reasonable administrative, technical and organisational safeguards appropriate to the information we hold. No internet transmission or storage system is completely secure. We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, our business records, dispute resolution, security or legal obligations.
Access and correction
You may ask to access personal information we hold about you or request a correction. Contact us using the details below. We may need to verify your identity and, where a legal exception applies, explain why access cannot be provided.
Privacy questions and complaints
Contact us if you have a privacy question or believe we have mishandled your personal information. Please provide enough detail for us to understand and investigate the issue. We will acknowledge your request and aim to respond within a reasonable period.
Email: info@kitek.com.au
Telephone: 1-800-054-835
Location: Melbourne, Victoria, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version and its update date will be published on this page.